Both yesterday and today I have been working with Facebook strategy and I have send it the company for them to read and give me the feedback. Am hoping that they will like the strategy and approve it.
The strategy which I came up with is improve online loyalty by creating care value for the customer.
It is very important to ask customers opinion and show them that you are company who cares about customers.
On Facebook they should ask simple questions like what do you think about our services? Also they should show customers they can complain there and share either bad or good experience they have.
It might sound strange but complains are very important part of the strategy, because reacting to customers complains and helping to solve the problems they have is the way to show that company really cares about the customers and want to help.
The strategy which I came up with is improve online loyalty by creating care value for the customer.
It is very important to ask customers opinion and show them that you are company who cares about customers.
On Facebook they should ask simple questions like what do you think about our services? Also they should show customers they can complain there and share either bad or good experience they have.
It might sound strange but complains are very important part of the strategy, because reacting to customers complains and helping to solve the problems they have is the way to show that company really cares about the customers and want to help.
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